If Apple Mobile Device USB Driver cannot be detected in the Universal Serial Bus controllers section and Apple iPhone/iPad disappears in the Portable Devices section, please check if the Light cable from device has been connected correctly with USB port in this computer.Then get the USB cable to plug your device into USB port in this computer. If you cannot find Apple Mobile Device USB Driver in the Universal Serial Bus controllers section, just right click Apple iPhone/iPad in the Portable Devices section to uninstall it.Then connect your device into computer USB port again. If you find Apple Mobile Device USB Driver in the Universal Serial Bus controllers section, just right-click Apple Mobile Device USB Driver to uninstall it.However, once you found the following abnormal situations, please fix it via the solutions.

Locate and expand the Portable Devices section to look for your connected device (such as Apple iPhone), Apple Mobile Device USB Driver and libusb-winxx devices.

Check if Apple drivers are installed normallyĬlick and hold the Start button, then choose Device Manager.

If it is running, just click Restart from the right-click options. If it is disabled, just right click AMDS in the last step and click Start. Search for Apple Mobile Device Service (AMDS) from the list menu of the page and right click it to select Properties to check its status from Service Status. Press Key + R to type services.msc in the run window, and click OK to open Service Manager.

Check if you have installed Apple Mobile Device Service (AMDS).

Make sure Apple drivers are installed correctly.ģ.Ĝheck if Apple Mobile Device Service and drivers are installed normally.

Make sure iTunes runs normally and can recognize your device.

Make sure iTunes has been installed correctly.

Make sure you have installed iTunes on this computer.

If your device is disabled or locked, try to enter DFU mode or use the professional iPhone unlocker software to remove iPhone locks.Ģ.Ĝheck if iTunes has been installed on computer and device status

Make sure if your device has been unlocked and click 'Trust' button on your device to trust the computer.

In case the connection is unstable, please change other USB port to try it again.

Please disconnect your device and connect it again with the Light cable.

You can follow the solutions below to fix the problem. Your problem may be caused by unstable device connection or abnormal Apple service and driver.

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